Refunds and Returns Policy for Auximoxie.com
Effective Date: March 17, 2024
Welcome to Auximoxie.com, operated by Red Acacia Estates LLC. We are committed to customer satisfaction and understand that circumstances may arise where you may need to request a refund for the digital services we provide. Our Refunds and Returns Policy is designed to be fair and transparent, ensuring a straightforward process for our customers.
Digital Service Nature
Please note that the services we provide at Auximoxie.com are digital in nature, involving virtual assistant services for small and medium-sized businesses. Due to the intangible nature of digital services, our policy on refunds and returns differs from those applicable to physical goods.
Refund Eligibility
- Service Dissatisfaction: If you are not satisfied with the quality of the service provided, we encourage you to contact our customer support team within 14 days of service delivery. We will make every effort to resolve your concerns and, if necessary, offer a refund or service credit at our discretion.
- Non-Delivery of Service: If the agreed-upon services are not delivered within the specified timeframe, please notify us immediately. You may be eligible for a full or partial refund depending on the circumstances.
Initiating a Refund Request
To initiate a refund request, please follow these steps:
- Contact our customer support team at gemma@auximoxie.com with the subject line “Refund Request.”
- Provide a detailed explanation of your reason for the refund request, including any relevant documentation or communication that supports your claim.
- Include your order number, service date, and any other information that may help us process your request efficiently.
Processing Refund Requests
Upon receiving your refund request, our team will review the details and may contact you for further information. Please allow up to 14 business days for us to process your request. If approved, refunds will be processed to the original payment method used at the time of purchase.
Fees and Costs
In cases where a refund is granted, please note that any transaction fees or administrative costs incurred may be deducted from the total refund amount.
Contact Information for Customer Support
If you have any questions or require assistance with initiating a return or refund, please do not hesitate to contact our customer support team:
Red Acacia Estates LLC
Email: gemma@auximoxie.com
Address: PO Box 688, New York, NY 10025
Policy Amendments
We reserve the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Acknowledgment
By purchasing digital services from Auximoxie.com, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.
Thank you for choosing Auximoxie.com for your virtual assistant needs. We are here to support your business and ensure your satisfaction with our services.